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    Please do not forget to (1) always register support time(s) spent on this ticket and (2) enter "Reason for Q & A" before ticket closure

    New issue type WEBSUP (Web Support)is implemented in OFJ. WEBSUP tickets are escalated (L2 Support) from Online Support Team (OST) directly from mass market web based ticketing (TeamSupport).
    New function is implemented: ticket update based on the reply to e-mail notification from One Field JIRA, More info can be found OFJ training materials for REN internal use

    New function is implemented: ticket update based on the reply to e-mail notification from One Field JIRA, More info can be found OFJ training materials for REN internal use

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